The Cleaning Lady - Swindon - Domestic Cleaning Service 07412 845542

The Cleaning Lady Swindon – GDPR Policy

The General Data Protections Regulation (GDPR) is a ruling which comes into effect on 25 May 2018. It is intended to protect the data of citizens within the European Union.
This policy explains how we collect your data, why, how it is used and your rights. It also explains the lawful process for processing the data which has been provided to us.
 
What information do we hold about you?
The information we hold has been provided by you for the specific purpose of providing our services to you.
We only collect information that is necessary for us to carry out our service. The information you may have provided includes:
Full Name
Address
Contact information which may include any of the following: email address, telephone number.
·         Lawful process – Contract
·         Reason – To enable us to provide services to you, communicate with your regarding our    services, respond to your queries relating to our service.
 
How will your information be used?
We will use your information in order that we can provide services to you and to communicate with you regarding our services. Staff will have access to the information we hold in order to perform their duties.
·         Lawful process – Contract
·         Reason – To enable us to provide services to you, communicate with your regarding our services, respond to your queries relating to our service.
 
How will we share your data?
In addition to the circumstances above, we may be required to share some of the information we hold for the purposes of the business and legal reasons. Should it be necessary for us to share your information with any party for reasons other than those above, we will contact you for your consent prior to sharing the information.
We will not share your information for marketing purposes.
·         Lawful process – Legal Obligation
·         Reason - the processing is necessary to comply with the law.
 
 
How is your information obtained?
You may have provided your data to us by email, telephone, via our website or through social media.
When you send an enquiry through our website, we receive the information that you provide.
·         Lawful process – Consent
·         Reason – You have provided your information to us so that we may contact you  in      relation to our services
 
Cookies
This website is operated by The Cleaning Lady. We receive the information that you provide on this site. This information will be used to enable us to deal with your enquiry.
Our website is hosted by Vistaprint. Vistaprint only use one cookie. This cookie is used to count the number of unique visitors, so we know how many people visit the website. This cookie is not used for anything else beyond this. It does not use or store any personally identifiable information.
 
Data collected by 3 Parties
We may periodically ask for feedback on our services using Surveymonkey. You can see their privacy policy here: https://www.surveymonkey.com/curiosity/surveymonkey-committed-to-gdpr-compliance/
If you have chosen to pay for your service through Go Cardless , you can view Go Cardless privacy policy here: https://gocardless.com/blog/gdpr/
Our website contains Facebook widgets which connects to Facebook. You may also have contacted us via our Facebook page. You can see Facebook’s privacy policy here https://www.facebook.com/business/gdpr
 
How will we store your information?
Information is stored in both paper and digital formats.
Information in paper format is stored in a locked cabinet when not in use.
Information in digital format is stored on password protected devices.
 
How long will we hold your information?
If we have provided services for you, for legal and tax reasons we will hold your information for a period of 7 years after the last contact with you.
If we have provided a quote, this will be held for 12 months after last contact with you.
At the end of these periods, digital information will be permanently deleted. Paper information will be destroyed by shredding.
 
Exercising your rights
You may request to view and/or amend any information we hold about you by contacting us via email. We will respond to your request within 14 days.
Should you wish for your data to be removed from our records, you should contact us by email. We will delete your data as soon as is practically possible whilst complying with the requirements in the previous section.
 
What can you do if you are concerned about how your data is being handled?
If you have any concerns, in the first instance you should contact us at michelle@thecleaningladyswindon.co.uk
If you feel your concern is not addresses satisfactorily, you can contact the ICO
 
 
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